Why Working with a Managed Services Provider Adds Value

Companies work with a managed service provider to ensure their IT functions run smoothly and efficiently.

A managed service provider (MSP) is a third-party company that remotely manages a customer’s information technology (IT) infrastructure and end-user systems. Services may include network and infrastructure management, security and monitoring.

MSPs handle the complex, time-consuming or repetitive work involved in managing IT infrastructure or end-user systems. Typically, MSP companies:

• handle the management of IT infrastructure,
• offer technical support to staff,
• add cybersecurity software to IT,
• manage user access accounts,
• handle contract management, and
• offer compliance and risk management.

Five Advantages Offered by MSPs

Outsourcing your IT function to an external organisation is a big decision. Here are the business benefits involved when you work with an MSP:

1. Scalable Expertise

The IT world involves constant, often exciting, changes. MSPs offer up-to-date IT skills and capacity beyond what may be available internally. These limitations drive 50% of organisations working with an MSP to actively seek this way of working. (Datto)

2. Current Cybersecurity Knowledge

Concerns about cybersecurity risks are the biggest reason for working with an MSP (54%, Datto).

3. Managing IT for a Hybrid/Remote Workforce

41% of UK workers engage in remote work at least part of the week, with 28% adopting a hybrid model and 13% working from home full-time. (ONS, October 2024) This means endpoint security, involving a wide range of end-user devices, remains hugely important. Hybrid teams‘ cybersecurity requirements involve both processes and staff training. MSPs are often best placed to manage the complexity and volume of cybersecurity solutions needed.

4. Reduced Costs

By shifting the burden of cloud and service management — in whole or part — from local teams to off-site providers, companies can reduce total IT costs by 25-45% and increase efficiency by 45-65%. (Research and Markets)

5. Skills Retention

Working with an MSP enables companies to retain skills whilst avoiding overheads and recruitment costs.

How to Choose Your IT MSP

There are lots of sensible ways of evaluating MSP options, including reviewing their technical expertise, scalability potential and range of services. However, once these issues have been addressed, responsiveness is key.

27% of companies change MSP as they experience a lack of proactive engagement. It’s not just what they do … how they do it is hugely important.

The EMH Technology team is proudly celebrating our 20th business birthday in 2025. We are proud to say we have never lost a client due to dissatisfaction with our service. As well as enjoying an outstanding retention rate, our first ever client is still working with us 20 years later.

Would you value support from a proactive MSP with longevity?

Explore the options with our friendly experts. An initial discussion is without cost or obligation … or jargon. We love to find ways to make your IT as helpful and efficient as possible.