[vc_row full_width=”stretch_row” disable_element=”yes” shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” css=”.vc_custom_1735812873734{background-color: #284775 !important;}”][vc_column shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” el_class=”white-text”][vc_column_text css=”.vc_custom_1732551422712{margin-top: 5px !important;margin-bottom: 0px !important;}”]

Please click here for our Christmas availability

[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” disable_element=”yes” shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” css=”.vc_custom_1745310512289{background-color: #284775 !important;}”][vc_column shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” el_class=”white-text”][vc_column_text css=”.vc_custom_1744386036412{margin-top: 5px !important;margin-bottom: 0px !important;}”]

Please note we are closed on Good Friday (18th April) and Bank Holiday Monday (21st April) and will re-open on Tuesday 22nd April. For those with out-of-hours support agreements please use your dedicated contact number as normal over this period.

[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” show_bg_mobile_xs=”disable” shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” css=”.vc_custom_1671641367218{background-color: #284775 !important;}”][vc_column width=”2/5″ shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” el_class=”margin-1 inner”][vc_column_text css=”.vc_custom_1658411183475{margin-top: 1% !important;margin-bottom: 1% !important;border-left-width: 4px !important;padding-left: 20px !important;border-left-style: solid !important;}” el_class=”mbdc white-text”]

SERVICE STATUS

Please check the status icons below to see if we’re already aware of an issue with your service[/vc_column_text][/vc_column][vc_column width=”1/5″ shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” css=”.vc_custom_1725549356447{margin-top: 30px !important;}”][vc_raw_html css=”.vc_custom_1725877494293{margin-bottom: 10px !important;}”]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[/vc_raw_html][vc_column_text css=”” el_class=”white-text”]

Chat 9am – 5pm UK

[/vc_column_text][/vc_column][vc_column width=”2/5″ shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” offset=”vc_hidden-xs” el_class=”white-text margin-1 inner”][vc_column_text css=”.vc_custom_1658411344045{margin-top: 1% !important;margin-bottom: 1% !important;border-right-width: 4px !important;padding-right: 20px !important;border-right-style: solid !important;}” el_class=”mbdc”]

SERVICE STATUS UPDATES

Please see the real-time status updates below for further information

[/vc_column_text][/vc_column][/vc_row][vc_row shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” el_class=”margin-1″][vc_column width=”1/6″ shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” offset=”vc_col-xs-4″][vc_icon icon_fontawesome=”stmicon-email” color=”black” background_style=”rounded” background_color=”custom” size=”lg” align=”center” css=”.vc_custom_1746547461491{margin-bottom: 5px !important;}” custom_background_color=”#81D742″][vc_column_text css=”.vc_custom_1658224128693{margin-bottom: 15px !important;}”]

Email

[/vc_column_text][vc_icon icon_fontawesome=”fas fa-wifi” color=”black” background_style=”rounded” background_color=”custom” size=”lg” align=”center” css=”.vc_custom_1730269018612{margin-bottom: 5px !important;}” custom_background_color=”#81D742″][vc_column_text css=”.vc_custom_1658224143196{margin-bottom: 15px !important;}”]

Connectivity

[/vc_column_text][vc_icon icon_fontawesome=”fas fa-robot” color=”black” background_style=”rounded” background_color=”custom” size=”lg” align=”center” css=”.vc_custom_1730187939023{margin-bottom: 5px !important;}” custom_background_color=”#81D742″][vc_column_text css=”.vc_custom_1658224164996{margin-bottom: 15px !important;}”]

Cyber Attack

[/vc_column_text][/vc_column][vc_column width=”1/6″ shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” offset=”vc_col-xs-4″][vc_icon type=”material” icon_material=”vc-material vc-material-people” color=”black” background_style=”rounded” background_color=”custom” size=”lg” align=”center” css=”.vc_custom_1746547469294{margin-bottom: 5px !important;}” custom_background_color=”#81D742″][vc_column_text css=”.vc_custom_1658224121422{margin-bottom: 15px !important;}”]

Office 365

[/vc_column_text][vc_icon icon_fontawesome=”fas fa-signature” color=”black” background_style=”rounded” background_color=”custom” size=”lg” align=”center” css=”.vc_custom_1677688443374{margin-bottom: 5px !important;}” custom_background_color=”#81d742″][vc_column_text css=”.vc_custom_1658224150292{margin-bottom: 15px !important;}”]

Exclaimer

[/vc_column_text][vc_icon icon_fontawesome=”fab fa-wordpress” color=”black” background_style=”rounded” background_color=”custom” size=”lg” align=”center” css=”.vc_custom_1658222807914{margin-bottom: 5px !important;}” custom_background_color=”#81d742″][vc_column_text css=”.vc_custom_1658224172651{margin-bottom: 15px !important;}”]

WordPress

[/vc_column_text][/vc_column][vc_column width=”1/6″ shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” offset=”vc_col-xs-4″][vc_icon icon_fontawesome=”fas fa-database” color=”black” background_style=”rounded” background_color=”custom” size=”lg” align=”center” css=”.vc_custom_1699616409393{margin-bottom: 5px !important;}” custom_background_color=”#81d742″][vc_column_text css=”.vc_custom_1658224136356{margin-bottom: 15px !important;}”]

Azure

[/vc_column_text][vc_icon type=”openiconic” icon_openiconic=”vc-oi vc-oi-folder” color=”black” background_style=”rounded” background_color=”custom” size=”lg” align=”center” css=”.vc_custom_1743771564092{margin-bottom: 5px !important;}” custom_background_color=”#81D742″][vc_column_text css=”.vc_custom_1658224181324{margin-bottom: 15px !important;}”]

Other

[/vc_column_text][vc_icon icon_fontawesome=”fas fa-desktop” color=”black” background_style=”rounded” background_color=”custom” size=”lg” align=”center” css=”.vc_custom_1681377951715{margin-bottom: 5px !important;}” custom_background_color=”#81d742″][vc_column_text css=”.vc_custom_1658224181324{margin-bottom: 15px !important;}”]

Other

[/vc_column_text][/vc_column][vc_column width=”1/2″ shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” offset=”vc_col-xs-12″ css=”.vc_custom_1658229033862{margin-bottom: 0px !important;}” el_class=”service-divider”][vc_column_text]

[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” show_bg_mobile_xs=”disable” shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” el_class=”support-section padding-1″][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1658411401643{margin-bottom: 1% !important;border-left-width: 4px !important;padding-left: 20px !important;border-left-style: solid !important;}” el_class=”mbdc white-text”]

OUR SUPPORT PRIORITISATIONS

Please be aware of the prioritisations below[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1658153862495{padding-top: 0px !important;}”][vc_column_inner width=”1/3″][vc_message show_icon=”disable” skin=”style_2″ message_box_style=”outline” message_box_color=”white” icon_fontawesome=”fas fa-exclamation-triangle”]High Priority

System outages, security issues, leavers, setting up remote workers and password resets[/vc_message][/vc_column_inner][vc_column_inner width=”1/3″][vc_message show_icon=”disable” skin=”style_2″ message_box_style=”outline” message_box_color=”white” icon_fontawesome=”fas fa-exclamation-triangle”]Medium Priority

Routine admin tasks such as data access requests[/vc_message][/vc_column_inner][vc_column_inner width=”1/3″][vc_message show_icon=”disable” skin=”style_2″ message_box_style=”outline” message_box_color=”white” icon_fontawesome=”fas fa-exclamation-triangle”]Low Priority

New starter requests (early notice required), planned project / development work and non-critical changes[/vc_message][/vc_column_inner][/vc_row_inner][vc_column_text el_class=”white-text”]The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.

Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” show_bg_mobile=”disable” show_bg_mobile_xs=”disable” shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” css=”.vc_custom_1658746147799{background-color: #f5f5f5 !important;}” el_class=”padding-2″][vc_column][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1658741131750{border-left-width: 4px !important;padding-left: 20px !important;border-left-style: solid !important;}” el_class=”mbdc”]

OUR SUPPORT

See how it works[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1658850838377{margin-bottom: 20px !important;}” el_class=”m-20″]By clicking Start Chat, you can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address![/vc_column_text][vc_column_text css=”.vc_custom_1636022340617{margin-bottom: 20px !important;}” el_class=”m-20″]If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.[/vc_column_text][vc_column_text css=”.vc_custom_1663252648681{margin-bottom: 20px !important;}” el_class=”m-20″]Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.[/vc_column_text][vc_column_text css=”.vc_custom_1725549433469{margin-bottom: 0px !important;}” el_class=”m-20″]Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.

For clients with an out of hours support contract, please call your dedicated support number outside the hours of 9.00am to 5.00pm.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” el_class=”referral-section” css=”.vc_custom_1704190020635{padding-top: 2% !important;padding-right: 0px !important;padding-bottom: 2% !important;padding-left: 0px !important;background-image: url(/wp-content/uploads/2023/05/Photo-2015-07-20-14-43-46.webp?id=7167) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” stm_transparent_bg=”rgba(245,245,245,0.9)”][vc_column shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” css=”.vc_custom_1636020361346{margin-bottom: 0px !important;}”][stm_cta button_color=”custom” button_custom_color=”#ffb129″ button_custom_color_hover=”#333333″ button_custom_text_color=”#0a0a0a” button_custom_text_color_hover=”#ffffff” button_icon_pos=”” link=”url:http%3A%2F%2Femhtechnology.com%2Freferral-scheme%2F|title:FIND%20OUT%20MORE”]Referral Scheme
Earn a gift card

Recommend our services and earn our referral rewards.[/stm_cta][/vc_column][/vc_row][vc_row full_width=”stretch_row” shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” css=”.vc_custom_1658498747212{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(/wp-content/uploads/2018/09/snip-desk-headset-water.png?id=4080) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” stm_transparent_bg=”rgba(40,71,117,0.9)”][vc_column shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″][vc_row_inner css=”.vc_custom_1539612914127{padding-top: 8% !important;padding-bottom: 7% !important;}”][vc_column_inner shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ offset=”vc_col-lg-4 vc_col-md-4″][vc_custom_heading text=”Request a Call Back” font_container=”tag:h1|text_align:left|color:%23ffffff” use_theme_fonts=”yes”][/vc_column_inner][vc_column_inner shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ offset=”vc_col-lg-8 vc_col-md-8″][stm_contact_form_7 form=”1840″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″ shadow_color=”” css=”.vc_custom_1539611909645{padding-top: 1% !important;padding-bottom: 1% !important;background-color: #ffffff !important;}”][vc_column][stm_partners partners=”%5B%7B%22logo%22%3A%227274%22%2C%22url%22%3A%22https%3A%2F%2Femhtechnology.com%2Fservices%2Fcyber-essentials-training%2F%22%7D%2C%7B%22logo%22%3A%227444%22%2C%22url%22%3A%22https%3A%2F%2Femhtechnology.com%2Fservices%2Fnord-network-security%2F%22%7D%2C%7B%22logo%22%3A%224066%22%2C%22url%22%3A%22https%3A%2F%2Femhtechnology.com%2Four-services%2F%22%7D%2C%7B%22logo%22%3A%224068%22%2C%22url%22%3A%22https%3A%2F%2Femhtechnology.com%2Four-services%2F%22%7D%5D” style=”style_3″][/vc_column][/vc_row]