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SERVICE STATUS
Please check the status icons below to see if we’re already aware of an issue with your service
Chat 9am – 5pm UK
SERVICE STATUS UPDATES
Please see the real-time status updates below for further information
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Datto
Other
🟠Datto Workplace - Android users are unable to download the Workplace app. Datto Support are working on a fix.
🟠Datto Workplace - End users with 2FA SMS configured are not receiving SMS texts when accessing the Team Portal
🟠Microsoft 365 - some users may be unable to access services via the web page
office.com
Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Save documents, workbooks, and presentations online, in OneDrive. Share them with others and work together ...
🟠Microsoft 365 - Some users aren't receiving push notifications for new email messages in the Outlook mobile app.
🟠Microsoft 365 - "Users may be unable to send or receive email messages in Exchange Online using Outlook on the web or desktop client".
🟠Microsoft 365 - Users may be unable to access some Microsoft 365 services - particularly affecting Email access via Outlook desktop app and Microsoft Teams calendars.
🟠Microsoft 365 - Users may experience errors or failures when accessing their mailbox via one or more Exchange Online connection methods.
🟠Microsoft 365 - some users may see intermittent delays or be unable to access emails when using Exchange ActiveSync (mobile phone users).
🟠Microsoft 365 - Some users can't search their email in Outlook on the web and get an error.
OUR SUPPORT PRIORITISATIONS
Please be aware of the prioritisations below
The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.
Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.
OUR SUPPORT
See how it works
By clicking Start Chat, you can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address!
If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.
Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.
Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.
For clients with an out of hours support contract, please call your dedicated support number outside the hours of 9.00am to 5.00pm.
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