Have any questions? Feel free to contact us:
+44 (0)1462 416999
[email protected]

Important Service Update

Due to unforeseen staff sickness, our support team is operating at reduced capacity today (13th November) and tomorrow (14th November). This may result in longer response times than usual.

We appreciate your patience and understanding during this period. Our remaining team members are working hard to ensure your requests are handled as quickly as possible.

If your issue is critical or urgent, please call us as usual and we will get back to you ASAP.

For anything non-urgent, please email us at [email protected] and we will respond when possible.

Thank you for your cooperation.

SERVICE STATUS

Please check the status icons below to see if we’re already aware of an issue with your service

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SERVICE STATUS UPDATES

Please see the real-time status updates below for further information

Email
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Datto
Other
EMH Status

1 day ago

EMH Status
Important Service UpdateDue to unforeseen staff sickness, our support team is operating at reduced capacity today (13th November) and tomorrow (14th November). This may result in longer response times than usual.We appreciate your patience and understanding during this period. Our remaining team members are working hard to ensure your requests are handled as quickly as possible.If your issue is critical or urgent, please call us as usual and we will get back to you ASAP. For anything non-urgent, please email us at [email protected] and we will respond when possible. Thank you for your cooperation. ... See MoreSee Less
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EMH Status

2 months ago

EMH Status
🟢 Our phone lines are now fully operational. Thank you for your patience. ... See MoreSee Less
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EMH Status

2 months ago

EMH Status
🔴 We’re currently experiencing issues with our phone lines due to a wider outage that our telecoms provider is investigating. In the meantime, calls are being diverted to our virtual receptionist. Please feel free to leave a message if you need a call back, and we’ll get back to you as soon as possible. ... See MoreSee Less
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EMH Status

3 months ago

EMH Status
🟢 Microsoft 365 - Microsoft identified the email delivery issue and implemented a fix. Service is back to normal. ... See MoreSee Less
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EMH Status

3 months ago

EMH Status
🔴 Microsoft 365 - Some users are experiencing delays with sending and receiving emails. Microsoft are reviewing the situation and are working to establish a fix. ... See MoreSee Less
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EMH Status

4 months ago

EMH Status
🟢 We have issued further communications to our customers, confirming that the recent cyber-attack does not affect their environments. ... See MoreSee Less
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EMH Status

4 months ago

EMH Status
🔴 We’re aware of the recent cyberattack targeting Microsoft SharePoint Servers.Please be assured that this incident does not impact any of our customers, as none are using on-premises SharePoint environments.We’re currently preparing further communications and will share more details shortly. ... See MoreSee Less
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EMH Status

4 months ago

EMH Status
🟢 Microsoft 365 Mailbox access has returned to normal. ... See MoreSee Less
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EMH Status

4 months ago

EMH Status
🟠 Some users may be unable to access Microsoft 365 mailboxes from any connection method. ... See MoreSee Less
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EMH Status

4 months ago

EMH Status
🟢Microsoft SharePoint issue has been resolved. ... See MoreSee Less
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EMH Status

4 months ago

EMH Status
🟠 Microsoft SharePoint - Users may see a 404 error message when attempting to access SharePoint Online sites or content. ... See MoreSee Less
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EMH Status

4 months ago

EMH Status
🟢 Microsoft 365 Mailbox access has returned to normal. ... See MoreSee Less
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EMH Status

4 months ago

EMH Status
🟠 Some users can't access Microsoft 365 mailboxes from any connection method. ... See MoreSee Less
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EMH Status

6 months ago

EMH Status
🟢 Datto Workplace - The issue has been identified and a fix is being implemented. ... See MoreSee Less
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EMH Status

6 months ago

EMH Status
🟠 Datto Workplace - File uploads may experience delays for files exceeding 5MB in size. Datto Support are working towards a resolution. ... See MoreSee Less
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OUR SUPPORT PRIORITISATIONS

Please be aware of the prioritisations below

High Priority

System outages, security issues, leavers, setting up remote workers and password resets

Medium Priority

Routine admin tasks such as data access requests

Low Priority

New starter requests (early notice required), planned project / development work and non-critical changes

The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.

Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.

OUR SUPPORT

See how it works

By clicking Start Chat, you can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address!

If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.

Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.

Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.

For clients with an out of hours support contract, please call your dedicated support number outside the hours of 9.00am to 5.00pm.

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