SERVICE STATUS
Please check the status icons below to see if we’re already aware of an issue with your service
Have any questions? Feel free to contact us:
Chat 9am – 5pm UK
SERVICE STATUS UPDATES
Please see the real-time status updates below for further information
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Datto
Other
🟠Microsoft 365 - Users may experience errors or failures when accessing their mailbox via one or more Exchange Online connection methods.
🟠Microsoft 365 - some users may see intermittent delays or be unable to access emails when using Exchange ActiveSync (mobile phone users).
🟠Microsoft 365 - Some users can't search their email in Outlook on the web and get an error.
🟠Connectivity - Confirmed outages with IDNET internet connectivity services. Users may experience intermittent internet connection issues.
🟠Email - some users may encounter performance issues with their Outlook client. This is only for users using the 'New' Outlook.
🟠Microsoft 365 - some users may be unable to access various Microsoft 365 apps. Microsoft are investigating.
🟢 Datto Workplace - Datto has released an update that resolves the issue with MacOS 15.0 Sequoia. The updated agent version is 10.5.2.91
🔴 Datto Workplace - The Datto Workplace agent is not working on MacOS 15.0 Sequoia.
🟠Microsoft 365 - some users may be unable to open Microsoft Word documents from Microsoft Teams.
OUR SUPPORT PRIORITISATIONS
Please be aware of the prioritisations below
The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.
Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.
OUR SUPPORT
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If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.
Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.
Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.
For clients with an out of hours support contract, please call your dedicated support number outside the hours of 9.00am to 5.00pm.
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