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SERVICE STATUS

Please check the status icons below to see if we’re already aware of an issue with your service

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Chat 9am – 5pm UK

SERVICE STATUS UPDATES

Please see the real-time status updates below for further information

Email
Connectivity
Cyber Attack
Office 365
Exclaimer
WordPress
Azure
Datto
Other

19 hours ago

EMH Status
🟠Microsoft 365 - Some users aren't receiving push notifications for new email messages in the Outlook mobile app. ... See MoreSee Less
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2 days ago

EMH Status
🟢 Microsoft 365 - Normal service resumed. ... See MoreSee Less
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3 days ago

EMH Status
🟠 Microsoft 365 - "Users may be unable to send or receive email messages in Exchange Online using Outlook on the web or desktop client". ... See MoreSee Less
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4 days ago

EMH Status
🟢 Microsoft 365 - Normal service resumed. ... See MoreSee Less
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2 weeks ago

EMH Status
🟠 Microsoft 365 - Users may be unable to access some Microsoft 365 services - particularly affecting Email access via Outlook desktop app and Microsoft Teams calendars. ... See MoreSee Less
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4 weeks ago

EMH Status
🟢 Microsoft 365 normal service restored. ... See MoreSee Less
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4 weeks ago

EMH Status
🟠 Microsoft 365 - Users may experience errors or failures when accessing their mailbox via one or more Exchange Online connection methods. ... See MoreSee Less
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1 month ago

EMH Status
🟢 Microsoft 365 normal service restored. ... See MoreSee Less
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1 month ago

EMH Status
🟠 Microsoft 365 - some users may see intermittent delays or be unable to access emails when using Exchange ActiveSync (mobile phone users). ... See MoreSee Less
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1 month ago

EMH Status
🟠Microsoft 365 - Some users can't search their email in Outlook on the web and get an error. ... See MoreSee Less
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1 month ago

EMH Status
🟢IDNET internet connectivity services restored to normal. ... See MoreSee Less
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1 month ago

EMH Status
🟠Connectivity - Confirmed outages with IDNET internet connectivity services. Users may experience intermittent internet connection issues. ... See MoreSee Less
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2 months ago

EMH Status
🟢 Microsoft 365 normal service restored. ... See MoreSee Less
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2 months ago

EMH Status
🟠 Email - some users may encounter performance issues with their Outlook client. This is only for users using the 'New' Outlook. ... See MoreSee Less
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2 months ago

EMH Status
🟢 Microsoft 365 normal service restored. ... See MoreSee Less
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OUR SUPPORT PRIORITISATIONS

Please be aware of the prioritisations below

High Priority

System outages, security issues, leavers, setting up remote workers and password resets

Medium Priority

Routine admin tasks such as data access requests

Low Priority

New starter requests (early notice required), planned project / development work and non-critical changes

The status section is designed to reflect our clients’ experience and may not always reflect the official position of the service vendors. We compile updates from our systems monitoring, client reports, vendor reports and public sources. Where we can refer you to vendor status pages with meaningful information we will do.

Please check the service status before you contact us because if it’s a broader issue, it is likely we’ll have a high number of calls and we won’t have any more information than appears on this page.

OUR SUPPORT

See how it works

By clicking Start Chat, you can ask us a quick question and we can also start a remote desktop support session if you would like us to. All you have to do is enter your name and email address!

If nobody is available to chat, you will see a ‘Send Email’ button. Please click the link to email us and we will reply as soon as possible. Existing customers, please use your dedicated support email address as normal.

Please feel free to give us a call on 01462 416999 if you would like to speak to us about anything. If we have asked you to download our EMH Support Client please click here.

Our normal business hours are 9.00am to 5.00pm Monday to Friday (excluding public holidays in England). In addition, reasonable efforts will be taken to respond during extended hours from 8.30am and until 5.30pm.

For clients with an out of hours support contract, please call your dedicated support number outside the hours of 9.00am to 5.00pm.

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